Transparency & Guarantees
Cancellation & Refund Policy
Fair, straightforward terms that protect your investment while supporting mountain host livelihoods.
Flexible Planning with Mountain Realities
We understand that plans shift and mountain travel demands flexibility. Our cancellation policy provides maximum possible refunds while honoring upfront commitments to small independent homestays, shikara families, and local mountain drivers.
Standard Cancellation Tiers
Refunds are calculated from the timestamp your written cancellation request is received by our concierge desk:
| Cancellation Timing | Refund Entitlement | Details & Alternatives |
|---|---|---|
| 30 or more days before departure | 90% Refund | 10% administrative & stay blocking fee retained; balance returned or 100% credit note. |
| 15 to 29 days before departure | 70% Refund | 30% retained for confirmed partner room commitments; balance credited within 7 days. |
| 7 to 14 days before departure | 50% Refund | 50% refund or option to reschedule dates within the same operating season. |
| Less than 7 days before departure | Non-refundable | Stays, vehicles and permits are fully locked and committed to local hosts and drivers. |
Date Rescheduling & Credit Vouchers
If your dates change due to flight alterations, family events, or medical emergencies, you may request a date transfer up to 15 days prior to travel without penalty, subject to seasonal tariff adjustments at partner hotels.
100% TRAVELOA Credit Voucher
Available for cancellations made 20+ days in advance. Valid for 12 months across any Kashmir, Ladakh, or Spiritual route.
Transferable to Family or Friends
Your trip booking or voucher can be transferred to nominated family or colleagues with zero administrative transfer fees.
Pass Closures & Flight Cancellations
TRAVELOA Weather Protection:
If Srinagar or Leh airport cancels flights due to heavy fog or snowfall, or if Zoji La / Razdan Pass closes during your stay, we instantly reallocate unutilized hotel nights to available base valley properties without leaving you stranded.
How Refunds Are Processed
Approved refunds are credited directly to the original bank account, card, or UPI ID used during booking within 5 to 7 business days. An official credit settlement receipt with banking transaction reference is emailed upon completion.
Need assistance with a current trip modification?
Contact Concierge Desk