Privacy Policy

1. Information We Collect

To design, quote, and coordinate your personalized travel routes, we collect the following details when you interact with our platform:

• Contact Information: Full name, email address, phone/WhatsApp number, and city of residence.
• Trip Specifics: Travel dates, destination preferences, group size, room occupancy requirements, vehicle preferences, and budget ranges.
• Health & Mobility Preferences: Dietary preferences (e.g. Satvik, Vegetarian, Jain, Halal) and mobility assistance requests (e.g. senior-friendly pacing, battery cars, or wheelchair assistance).
• Permit Documentation: Government-issued photo identification (e.g., Aadhaar, Passport) strictly when required by authorities for Inner Line Permits (ILP) in Gurez, Keran, Tulail, Nubra, Pangong, or Hanle.

2. How We Use Your Information

Your details are used strictly to deliver and enhance your travel experience:

3. Limited Sharing with Verified Partners

We only share necessary details with verified operational partners essential for your journey:

• Assigned Chauffeur & Fleet: Name and primary contact number for seamless airport meet-and-greet.
• Property Hosts: Guest names, arrival times, and specific dietary or room configuration requests.
• Permit Desks & Checkpoints: ID verification for official security clearances as mandated by law.

4. Security & Data Retention

All communications and guest records are maintained on secure, encrypted infrastructure. Identification documents uploaded for border permits are purged within 30 days after the conclusion of your travel.

5. Your Privacy Rights

You may request an export of your stored details, ask for updates, or request complete erasure of your contact records at any time by emailing concierge@traveloa.com.